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A number of publications have recognized the strong results Ontario municipalities are generating from their service review and improvement efforts and are helping to pass on the lessons learned. Here are some of the recent articles:

Improving Municipal ServicesArticle published in Municipal World magazine (December 2005)
New product available to CAMA members to improve municipal services and better manage spendingArticle published in The Bulletin, a newsletter of the Canadian Association of Municipal Administrators (January, 2005)
Creating Alternatives - Taking a creative approach to service deliveryArticle published in Municipal Monitor, a publication of the Association of Municipal Managers, Clerks, and Treasurers of Ontario (May/June 2005)
Service Delivery ReviewsArticle published in the Institute of Public Administration of Canada’s magazine “Public Sector Management” (Volume 15, Issue 3, 2004)
Special RelationshipArticle published in FOCUS, an electronic newsletter of the Society of Local Authority Chief Executives and Senior Managers (SOLACE) (February 2007)

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