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Appendix 1: Performance Measures Table

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Building Code Commission: Performance Measures

Chart
Outcomes  Measures  Targets  2016-2017
Status 
2017-2018
Commitments 
Fairness
(processes and procedures that are fair and are seen to be fair) 
Parties* are satisfied that the process was implemented fairly and without bias. Not more than 10% of hearings should result in judicial review on an annual basis. Target met. There were no judicial reviews in 2016-17. Not more than 10% of hearings should result in judicial review on an annual basis.
Timeliness
(quick resolution of technical construction disputes) 

a) Number of working days from application to offered hearing date.




b) Number of working days from receipt of Respondent’s confirmation of dispute to offered hearing date.




c) Timely communication of decision.





d) Timely preparation and finalization of full written decision.





e) Timely posting of final written decisions on Building Code Commission internet site.

a) Offer a date for hearing within 40 working days from receipt of complete application for 85% of all hearings.

b) Offer a date for hearing within 20 working days from receipt of Respondent’s confirmation of dispute for 85% of all hearings.



c) Communicate decisions to parties within 20 working days of completion of hearing for 75% of all hearings.

d) Full written decision to be prepared and finalized within six months of completion of hearing for 75% of all hearings.

e) Post 85% of final written decisions on the Building Code Commission internet site within ten working days of completion of the French translation.

a) Target met. A hearing date was offered within 40 working days of receipt of complete application was offered for 97% of all hearings.

b) Target met. A hearing date was offered within 20 working days of receipt of Respondent’s confirmation of dispute was offered for 87% of all hearings.

c) Target met. Communicated decisions to parties within 20 working days of completion of hearing for 78% of all hearings.

d) Target met. Full written decisions were prepared and finalized within six months of completion of hearing for 87% of hearings.

e) Target met. 85% of full written decisions that were prepared and finalized were posted on the Building Code Commission internet site within ten working days of completion of the French translation.

a) Offer a date for hearing within 40 working days from receipt of complete application for 85% of all hearings.


b) Offer a date for hearing within 20 working days from receipt of Respondent’s confirmation of dispute, for 85% of all hearings.



c) Communicate decisions to parties within 20 working days of completion of hearing for 75% of all hearings.


d) Prepare and finalize full written decision within six months of completion of hearing for 75% of all hearings.


e) Post 85% of final written decisions on the Building Code Commission internet site within ten working days of completion of the French translation.

Timeliness
(quick resolution of disputes related to municipal service levels) 

a) Timely acknowledgement
and notification of hearing date.









b) Timely scheduling of hearing date.












c) Timely communication of decision.







d) Timely preparation and finalization of full written decision.





e) Timely posting of final written decisions on Building Code Commission internet site.

a) Acknowledge receipt of complete submission and provide date for appeal hearing within two business days.





b) Hear appeals regarding the issuance of municipal building permits and inspection service levels within five business days of receiving the completed application.




c) Communicate decisions within 15 business days of receiving the completed application.




d) Full written decisions to be prepared and finalized within six months of completion of hearing for 75% of all hearings.

e) Post 85% of final written decisions on the Building Code Commission internet site within ten working days of completion of the French translation.

a) Target met. Receipt of complete submission acknowledged and provided date for appeal hearing within two business days in 100% of
the cases.


b) Target met. Appeals regarding the issuance of municipal building permits and inspection service levels were heard within five business days of receiving the completed application in 100% of the cases.

c) Target met. Communicated decisions within 15 business days of receiving the completed application in 100% of the cases.

d) Target met. Full written decisions were prepared and finalized within six months of completion of hearing for 100% of hearings.

e) Target met. 100% of full written decisions that were prepared and finalized were posted on the Building Code Commission internet site within ten working days of completion of the French translation.

a) Acknowledge receipt of complete submission and provide date for appeal hearing within two business days.






b) Hear appeals regarding the issuance of municipal building permits and inspection service levels within five business days of receiving the completed application.




c) Communicate decisions within 15 business days of receiving the completed application.




d) Prepare and finalize full written decisions within six months of completion of hearing for 75% of all hearings.


e) Post 85% of final written decisions on the Building Code Commission internet site within ten working days of completion of the French translation.

Quality and Consistency
(process and procedures that have integrity and uniformity) 
Parties are satisfied that the Commission process was conducted with a high degree of quality and consistency. 85% of parties feel that the process had a high degree of quality and consistency. Target met. 2016-2017 survey results indicate 92% of parties felt that the process had a high degree of quality and consistency. 85% of parties feel that the process had a high degree of quality and consistency.
Transparency
(clear and understandable process and procedures) 
Parties are satisfied that the Commission’s process and procedures were clearly understood. 85% of parties feel that the process and procedures were clear and understandable. Target met. 2016-2017 survey results indicate 92% of parties felt that the process and procedures were clear and understandable. 85% of parties feel that the process and procedures were clear and understandable.
Expertise
(thoughtful and sound Building Code Commission decisions made due to technical competence of members) 

a) Parties are satisfied that the Commission members demonstrated an appropriate level of knowledge and technical competency.

b) Timely notice to the Ministry regarding upcoming Building Code Commission member terms of appointment expiration.

a) 85% of parties feel that the members were experts in the subject matter of the hearing.




b) Provide four months’ notice to the Ministry in advance of member’s appointments expiring.

a) Target met. 2016-2017 survey results indicate 92% of parties were satisfied that members were experts.



b) Target met. The Ministry was provided with four months’ notice in advance of member appointments expiring in the fiscal year 2016-2017.

a) 85% of parties feel that the members were experts in the subject matter of the hearing.




b) Provide four months’ notice to the Ministry in advance of member’s appointments expiring.

Courtesy
(polite and courteous treatment of all parties) 
Parties are satisfied that they were treated with courtesy throughout the application process and at a hearing. 85% of parties surveyed feel that they were treated with courtesy throughout the application process and the hearing. Target met. 2016-2017 survey results indicate that 100% of parties felt that they were treated with courtesy by Commission staff throughout the application process and 100% felt that they were treated with courtesy by the Commission members at the hearing. 85% of parties feel that they are treated with courtesy throughout the application process and the hearing.

 

* In this Table, “parties” are those recognized by the Building Code Act, 1992, namely Building Code Commission Applicants (i.e. applicants for building permits, holders of building permits or persons to whom an order has been issued) and Respondents (i.e. municipal enforcement officials and their designates).