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PERFORMANCE MEASURES AND TARGETS

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PERFORMANCE MEASURES AND TARGETS

The Commission has adopted the recommendations for performance measurement established in 2000 by the Agency Reform (Guzzo) Commission. These are: fairness, accessibility, timeliness, quality and consistency, transparency, expertise, optimum cost, and courtesy. While not all of the goals were rated as “high” priorities for the Commission, there are processes in place to ensure that all goals are integrated into the Commission’s operation and are, therefore, adequately addressed. The chart below indicates how the Commission rated the goals. Performance measures were developed for goals that were rated “high” and “medium” and the results of the Commission’s performance can be found in the chart that begins on page 12.

Chart 3
   Goals       Ranking  
   Fairness  High
   Accessibility  Low
   Timeliness High
   Quality and Consistency   High
   Transparency  Medium
   Expertise  High
   Optimum Cost  Low
   Courtesy  Medium

 

* It should be noted that the term “Accessibility” for the purposes of the performance measurement recommendations of the Agency Reform Commission was related to providing seamless and simple access so that the public can receive quality and timely services regardless of their familiarity with the system.

Chart 4
Outcomes  Measures  Targets  2015-2016
Status 
2017-2020
Commitments 
Fairness
(processes and procedures that are fair and are seen to be fair) 
Applicants are satisfied that the process was balanced, appropriate and fair. No more than 10% of Commission decisions should result in judicial review on an annual basis. Target met. No complaints or judicial reviews in the 2015 - 2016 fiscal year. Not more than 10% of Commission decisions should result in judicial review on an annual basis.
Timeliness
(quick and careful evaluation of innovative construction materials, systems and designs) 
a) Average number of months from receipt of application to decision.




b) Timely posting of authorizations on Commission internet site.
a) Decisions made within an average of four months after the first Commission consideration of an application.


b) 85% of authorizations will be posted on the Commission internet site within 10 working days after French translation has been received.
a) Target met. Decisions made within an average of four months after the first Commission consideration of an application.

b) Target met. 85% of the final authorizations posted on the Commission internet site within 10 working days after French translation was received.
a) Decisions made within an average of four months after the first Commission consideration of an application.


b) 85% of authorizations will be posted on the Commission internet site within 10 working days after French translation has been received.
Quality and Consistency
(process and procedures that have integrity and uniformity) 
Applicants are satisfied that the Commission process was conducted with a high degree of quality and consistency. 85% of applicants feel that the process had a high degree of quality and consistency. Target met. 2015 -2016 survey results indicate 100% of Commission clients felt that the process had a high degree of quality and consistency. 85% of applicants feel that the process had a high degree of quality and consistency.
Transparency
(clear and understandable process and procedures) 
Applicants are satisfied that the Commission process and procedures were clearly understood. 85% of applicants feel that the process and procedures were clear and understandable. Target met. 2015 -2016 survey results indicate that 100% of Commission clients felt that the process and procedures were clear and understandable. 85% of applicants feel that the process and procedures were clear and understandable.
Expertise
(Thoughtful and sound Building Materials Evaluation Commission decisions made due to technical competence of members) 
a) Applicants are satisfied that the Commission members demonstrated an appropriate level of knowledge and technical competency






b) Timely notice to the Minister’s Office regarding upcoming Commission member terms of appointment expiration.
a) 85% of applicants feel that Commission authorizations reflected a high degree of technical knowledge and expertise appropriate to the proposal.





b) Six months’ notice is provided to the Minister’s Office in advance of member’s appointments expiring.
a) Target met. 2015 -2016 survey results indicate that 100% of Commission clients feel that Commission authorizations reflected a high degree of technical knowledge and expertise appropriate to the proposal.

b) Target met. The Minister’s Office was provided with six months’ notice in advance of member appointments expiring in the fiscal year 2015 - 2016.
a) 85% of applicants feel that Commission authorizations reflected a high degree of technical knowledge and expertise appropriate to the proposal .





b) Six months’ notice will be provided to the Minister’s Office in advance of member’s appointments expiring.
Courtesy
(polite and courteous treatment of all parties) 
Parties are satisfied that they were treated with courtesy throughout the application and evaluation process. 80% of parties surveyed feel that they were treated with courtesy throughout the application and evaluation process. Target met. 2015 -2016 survey results indicate that 100% of clients felt that they were treated with courtesy by Commission staff throughout the application process and 100% felt that they were treated with courtesy by the Commission members. 85% of applicants feel that they are treated with courtesy throughout the application and evaluation process.