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C. Analysis Of Building Materials Evaluation Commission Performance

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Performance Measures and Targets

The Commission has adopted the recommendations for performance measurement established in 2000 by the Agency Reform (Guzzo) Commission. These are: fairness, accessibility, timeliness, quality and consistency, transparency, expertise, optimum cost, and courtesy. While not all of the goals were rated as “high” by the Commission, there are processes in place to ensure that all goals are integrated into the Commission’s operation and are, therefore, adequately addressed. The chart below indicates how the Commission ranked the goals.

Chart
   Goals       Ranking  
   Fairness  High
   Accessibility*  Low
   Timeliness High
   Quality and Consistency  High
   Transparency  Medium
   Expertise  High
   Optimum Cost  Low
   Courtesy  Medium

 

* It should be noted that the term “Accessibility” for the purposes of the performance measurement recommendations of the Agency Reform Commission was related to providing seamless and simple access so that the public can receive quality and timely services regardless of their familiarity with the system.

Several steps have been taken to enhance the Commission’s performance and accountability over the past several years, including continued monitoring of Commission-specific performance measures. The following is a sample of how the Building Materials Evaluation Commission fared on some of its targets for its goals in 2015-2016:

Fairness

  • The stated target of not more than 10% of decisions should result in judicial review on an annual basis was again met in the 2016-2017 fiscal year. No judicial reviews were received.
  • Survey results for the 2016-2017 fiscal year indicate that 100% of clients surveyed agreed that they were treated fairly.

Timeliness

  • The Commission aims to make a decision within an average of 120 days of the initial consideration of an application. Records from the 2016-2017 fiscal year indicate that the Commission met this target and made decisions within 120 days.

Quality and Consistency

  • Survey results of the parties that utilized Commission services in the 2016-2017 fiscal year indicated that 100% of respondents felt that the processes and procedures had a high degree of quality and consistency.

Transparency

  • Survey results of the parties that utilized the Commission’s services in the 2016-2017 fiscal year indicated that 100% of respondents felt that the processes and procedures were clear and understandable.

Expertise

  • Survey results of the parties that utilized the Commission’s services in the 2016-2017 fiscal year indicated that 100% of respondents felt that members demonstrated an appropriate level of expertise regarding the technical matters under consideration.

Courtesy

  • Survey results of the parties that utilized the Commission’s services in the 2016-2017 fiscal year indicated that 100% felt that they were treated with courtesy by Commission staff throughout the application process and 100% felt that the Commission members treated them with courtesy.

The results for the performance measures surveyed can be found in
Appendix 1.

Operational Performance

The Commission believes that in order to provide quality service to the public and the construction sector in particular, the Commission, as an agency, must operate as effectively and efficiently as possible. This means more than having performance measures in place to strive for service excellence on a day-to-day basis. It also means pursuing excellence from an operational and administrative standpoint over the long term. In order to achieve this, the Commission also assesses itself on its operational performance. The following are some of the operational achievements from 2016-2017. The Commission:

  • Continued to provide a cost effective and expeditious mechanism for evaluation of innovative materials, systems and building designs.
  • Continued its practice of surveying clients, and received an overall satisfaction rating of 100% from clients who had used the services of the Commission between April 1, 2016 and March 31, 2017.
  • Continued to maintain its compliance with the Agencies & Appointments Directive:
    • Prepared, finalized and submitted a three year Business Plan;
    • Its Annual Report for 2015-2016 fiscal year was completed and approved within the specified time frame.
    • Publically posted the Commission’s Memorandum of Understanding, Business Plan and Annual Report as required by the Agencies & Appointments Directive.
    • Publically posted the Commission Member’s expense information as required by the Travel, Meal and Hospitality Expenses Directive.
  • Continued to implement a strategic plan for the review of existing authorizations that may no longer be considered innovative as the product may now be regulated under the requirements of the 2012 Building Code and therefore the authorization may no longer be required.
  • The Commission Chair and staff continue to work with the Public Appointments Secretariat and the Minister’s Office to improve its membership in terms of gender parity, regional representation and technical expertise.