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Appendix 1 – Performance Measures Table

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Building Materials Evaluation Commission: Performance Measures

Chart
Outcomes  Measures  Targets  2016-2017
Status 
2017-2018
Commitments 
Fairness
(processes and procedures that are fair and are seen to be fair) 
Applicants are satisfied that the process was balanced, appropriate and fair.  No more than 10% of Building Materials Evaluation Commission decisions should result in judicial review on an annual basis.  Target met. Not more than 10% of decisions resulted in a judicial review in the 2016-2017 fiscal year.  Not more than 10% of Building Materials Evaluation Commission decisions should result in judicial review on an annual basis. 
Timeliness
(quick and careful evaluation of innovative construction materials, systems and designs) 
a) Average number of months from receipt of application to decision/issuance of authorization.








b) Timely posting of final authorizations on Building Materials Evaluation Commission Internet site. 
a) Decisions made or authorization issued within an average of four months after the first Building Materials Evaluation Commission meeting following receipt of a complete application.

b) Post 85% of final authorizations on the Building Materials Evaluation Commission internet site within 10 working days of receipt of French language translated document. 
a) Target met. Decisions made or authorizations issued within an average of four months after the first Commission meeting upon receipt of complete application.




b) Target met. 85% of the final authorizations posted on the Commission internet site within 10 working days of receipt of French translated document. 
a) Decisions made or authorization issued within an average of four months after the first Building Materials Evaluation Commission meeting following receipt of complete application.


b) Post 85% of final authorizations on the Building Materials Evaluation Commission internet site within 10 working days of receipt of French translated document. 
Quality and Consistency
(process and procedures that have integrity and uniformity) 
Applicants are satisfied that the Commission process was conducted with a high degree of quality and consistency .  85% of applicants feel that the process had a high degree of quality and consistency.  Target met. 2016-2017 survey results indicate 100% of applicants felt that the process had a high degree of quality and consistency.  85% of applicants feel that the process had a high degree of quality and consistency. 
Transparency
(clear and understandable process and procedures) 
Applicants are satisfied that the Commission process and procedures were clearly understood.  85% of applicants feel that the process and procedures were clear and understandable.  Target met. 2016-2017 survey results indicate that 100% of applicants felt that the process and procedures were clear and understandable.  85% of applicants feel that the process and procedures were clear and understandable. 
Expertise
(Thoughtful and sound Building Materials Evaluation Commission decisions made due to technical competence of members) 
a) Applicants are satisfied that the Building Materials Evaluation Commission members demonstrated an appropriate level of knowledge and technical competency.

b) Timely notice to the Ministry regarding upcoming Building Materials Evaluation Commission member terms of appointment expiration. 
a) 85% of applicants feel that Commission authorizations reflected a high degree of technical knowledge and expertise appropriate to the proposal.


b) Provide six months’ notice to the Ministry in advance of member’s appointments expiring. 
a) Target met. 2016-2017 survey results indicate that 100% of applicants were satisfied that members were subject matter experts.



b) Target met. The Ministry was provided with six months’ notice in advance of member appointments expiring in the fiscal year 2016-2017. 
a) 85% of applicants feel that Commission authorizations reflected a high degree of technical knowledge and expertise appropriate to the proposal.


b) Six months’ notice will be provided to the Ministry in advance of member’s appointments expiring. 
Courtesy
(polite and courteous treatment of all parties) 
Applicants are satisfied that they were treated with courtesy throughout the application and evaluation process.  85% of applicants surveyed feel that they were treated with courtesy throughout the application and evaluation process.  Target met. 2016-2017 survey results indicate that 100% of applicants felt that they were treated with courtesy by Commission staff throughout the application process and 100% felt that they were treated with courtesy by the Commission members.  85% of applicants feel that they are treated with courtesy throughout the application and evaluation process.