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Vital Services in Your Rental Unit

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Your landlord cannot disconnect or interfere with any vital services that they are required to supply, such as electricity, heat, fuel, gas or water (hot or cold). Landlords can be found guilty of an offence if they disconnect or interfere with a vital service.

Quick Tip 

From September 1 to June 15, heat is considered a vital service. The temperature in a rental unit must be at least 20 degrees Celsius during that period.

Your legal rights and responsibilities:

  • before signing a lease agreement, be sure it clearly states who is responsible for providing various utilities
  • if your vital service has been disconnected, contact your landlord. If you are unable to reach your landlord, contact the utility company
  • be sure you are safe and arrange for another place to stay, if necessary
  • if your landlord does not restore the vital service, contact the Rental Housing Enforcement Unit for help. Make sure you have the landlord’s contact information (i.e., name, address, telephone number)
  • the Landlord and Tenant Board  can help you explore other options. Contact them at 1-888-332-3234 or